Use Cases

Company A needed fast confirmation of on site services yet the field technicians were often too busy to electronically respond. With increasing pressure on service times, the technicians we motivated to move onto the next job.

Using MCS, technicians could confirm tasks with 'One Touch' functionality. As job data was centrally managed specific to each user and device- the burden in using mobile communications was removed and technicians found it easy, fast and efficient.

Company A discovered that only a little information was needed from the field - all of the job 'context' including customer location and job details was on the IT system. The pressure on time was eliminated and the call centre could respond to customer queries with real time data.

As costs have come down for mobile devices, Company B wanted to implement the level of real time asset validation that had been part of their objectives for years. However, most field employees were nervous and skeptical about using the technology.

With MCS, Company B gave these employees a tool suited to the purpose: easy, instant and intuitive functions without any of the technical burden or sophistication. All data was automatically recorded on line with data capture reading using bar codes and RFID tags making the whole process quick and simple. The intelligence was built into the MCS solution.

Company C had bought several different versions of mobile devices over the years. Users still complained about ease of use and poor reliability resulting in buying additional spare units and various device software components.

Using MCS, Company C was able to establish a single point of registering all devices, components, peripherals and software to monitor and manage user comments and issues. With improved standardization, users working outside of the 'guidelines' could be identified and a focus on quality performance was initiated.

Over time, users understood performance was not optional as many users could use the terminals properly. Sources of problems were identified and resolved.

A common and consistent version of mobile software enabled everyone to perform in real time, interactive responsiveness building a culture of getting things done on time and with quality results.